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31 March - 2 April 2020 // Nuremberg, Germany

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Exhibitors & Products MedtecLIVE 2019
Zoom product LOGO_REM.Net - Complaint Management / CAPA

REM.Net - Complaint Management / CAPA

LOGO_REM.Net - Complaint Management / CAPA

REM.Net - Complaint Management / CAPA

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The software REM.Net provides invaluable support throughout your every-day complaint-workflow. Use 8D reports, Ishikawa diagrams, the 5-Why method, and many other functions during and after the processing of complaints in your company. REM.Net accompanies you all the way from the receipt of a complaint via its initial processing to customer-response, analysis, cost-control, and escalation management.

  • Complaint and service management in accordance with ISO 9001, ISO 9100, ISO 13485, IATF 16949, VDA, and HACCP
  • Customer, supplier, and internal complaints with freely definable detail specification
  • Ishikawa Diagrams and 5-Why Method for root cause analysis
  • Stringent implementation of CAPA-actions
  • MyCAQ.Net web-portal for exchanging complaints with suppliers
  • Inclusion of digital photos, scans, videos, or OLE-objects
  • Automated cost functions for an unlimited number of freely definable keys of payment
  • Escalation management for status, action, and maturity follow-ups including definition of target/actual dates and responsibilities
  • Fully integrated 8D-Reports
  • Short and long term evaluations including sophisticated evaluation planning functions
  • Definition of any number of failure details, including corrective and containment actions Integrated evaluation planning with statistical and analytical tools and graphics

REM.Net - Complaint Management / CAPA is assigned to following product groups:

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